The natural catastrophe protocol facilitates the management of both customers and intermediaries, with a fast and efficient response.
In view of the serious forest fire ravaging the island of Tenerife, Zurich Seguros has set up its special action plan to ensure rapid and efficient attention to its affected customers. For this reason, the insurer’s assistance centre has deployed measures as part of this emergency plan, setting up an exclusive free telephone line for special and priority attention so that customers can report claims related to the fire.
These telephone lines are managed by a specialised team that will offer an immediate response at any time of the day: 900 104 936. The insurer has also reinforced the expert network, as well as video-operating resources to offer greater support to those affected.
In addition, Zurich’s distribution channel teams are in permanent contact with its mediation network in the affected areas. This action will ensure that customers can communicate with the company, in addition to the aforementioned telephone line.
The implementation of the emergency plan is the result of the agile and efficient commitment of the company’s teams, so that customers can be attended and serviced and be at their disposal when they need it or have doubts about how to act. This plan is part of the Zurich Contigo programme, with which the company seeks to support its customers in the face of adversity.
About Zurich
Zurich Insurance Group (Zurich) is a leading multiline insurer serving people and businesses in more than 210 countries and territories. Founded 150 years ago, Zurich is transforming insurance. In addition to providing insurance protection, Zurich increasingly offers preventive services, such as those that promote wellness and enhance climate resilience. Reflecting its purpose to “create a bright future together”, Zurich aims to be one of the most responsible and impactful companies in the world. It aims for zero emissions by 2050, and is one of the world’s most sustainable insurers, boasting the highest possible ESG rating from MSCI. In 2020, Zurich launched the Zurich Forest project to support reforestation and biodiversity restoration in Brazil. The Group has around 56,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN), is listed on SIX Swiss Exchange and has a US Depository Receipt (ZURVY) Level I programme, which is traded over-the-counter on OTCQX. More information is available at www.zurich.com.
The Zurich Group in Spain opened its first office in Barcelona in 1884 and has more than 130 years of history. It currently has around 2,000 employees throughout Spain and 1.3 million customers. Zurich Seguros is consolidated in the market as a leading company that stands out for its solidity and solvency. It also has some of the most reputable certifications in the market in the field of work-life balance, such as EDGE LEAD.
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